Draft prepared for review. The choices below are sensible defaults, not legal requirements. Confirm or change the yellow items, and have a lawyer check that they work with the consumer laws where your clients live.
1. Your legal rights come first
Nothing in this policy affects the rights you have under the consumer laws of your country. Examples:
- the 14-day right to cancel online purchases in the EU and UK
- the cooling-off rights in South Africa’s Electronic Communications and Transactions Act
- the consumer guarantees under the Australian Consumer Law, which cannot be excluded
If what we provide is faulty or not as described, we will put it right, or refund you.
2. Packages, consultation calls and the vendor booking add-on
- Before we start: you can cancel within 14 days of buying, for a full refund, as long as no call has taken place and we haven’t started work.
- If you ask us to start sooner: when you buy, you can ask us to start within those 14 days. If you then cancel within the 14 days, we refund what you paid minus a fair amount for the work already done. Once a service has been fully provided, the right to cancel ends.
- After 14 days: [Choose your policy, e.g. “unused calls on Guided Planning Support can be refunded pro rata within 3 months”, or “no refunds after 14 days, except where the law requires”.]
- Rescheduling calls: you can move a call free of charge if you give us at least [24 hours]’ notice.
- Vendor booking add-on: the fee for a vendor can be refunded until we contact that vendor. Deposits or payments you make directly to vendors are covered by the vendors’ own terms, not by us.
3. Digital guides and templates
Guides and templates are delivered digitally straight away. At checkout, we ask you to agree to immediate delivery and to confirm that you understand you lose your right to cancel once the download has started. This is allowed under EU and UK law for digital content.
If a file is faulty, doesn’t download, or isn’t as described, contact us and we will replace it or refund you.
4. How to cancel or ask for a refund
Email info@aisleadvisors.com with your name, what you bought and the date. You don’t need to use a particular form of words.
We refund to your original payment method within 14 days of agreeing the refund.